There are many types of communication that we can use to
enhance our ability to transfer information between senders and receivers.
Deciding which skill to use and why will depend upon each situation. I feel
that the three most beneficial communication skills are being
sensitive to other cultures, being aware of non-verbal communication, and
developing intercultural communication skills. Treat others like you want to be treated is no longer a
statement that we should abide by because everyone is different in their own
unique way but more importantly embracing diversity is the first skill that is
beneficial to your professional and personal life.
“Welcome to Moe’s!"...
Moe’s Restaurant is the
epitome of how a welcome should be when a customer walks in one may think. However, a warm smile at the
Women’s Clinic may be all that is in order.
My first mammogram appointment ever will be always remembered because of my experience before I ever made it to the office. The receptionist, a woman, was very insensitive to the fact that I was nervous. Sweaty hands and my mind was racing thinking about my maternal aunt who we
loss to Breast Cancer could have been avoided by a simple welcome and please sign in. She went too far to remind me that I was late for my appointment and that they might have to reschedule the appointment. Unaware that I have been stuck in the other parking garage waiting for an attendant to let me out. I was in communication with the office from my vehicle but before I could explain to her, she had already judged me.
Knowing
which way to deliver the message and to what audience is a practice that is
beneficial to my professional and personal life.
Non-verbal communication skills are underestimated and not
discussed as much as we should. Style of dress makes a statement to others
whose impression of you or expectations of you may be higher than you
anticipated. In some cases when it may be a first time meeting, dress according
to the topic to discussion or the event at hand. For instance, if you volunteer at the youth
sports event, wearing heels are sure to get you benched probably before your
player. This may not be an issue for a parent whose intentions are not work the
entire game but for her audience (the other parents) it may be offensive.
Understanding that initiating mutual ground while sending
and receiving messages with no judgement helps keep the intercultural messages
respectful and honest. Not all will know the standards or expectations within
all each culture. However, communicating clearly and carefully with people from
other cultures, backgrounds, belief systems, etc. will open up our society to
ethical communication within the workplace and around the communities.
My Filipino Maternal-Grandmother came to the U.S. in 1948 with my African-American Grandfather whom she met while he served in the Army in Manila. She endured more than most but was more sensitive than those that were insensitive to her. But Rose still rose, knowing that times were like the thorns on the rose, they need to be there in order to break through the barriers to bring about a beautiful flower. Rosalina Luna came all the way across the world and didn't bring any judgement toward others with her. She valued respect and cared for others. Her legacy will be carried on by the many she touched during her journey.
